Our promise
90-day results programme
Register your products — bought here or in a store — and we coach you for 90 days: a baseline scan, a personal ritual, weekly scans, and a measured day-90 review of your skin against where you started.
What the programme is
For eligible recommended routines bought on this website, our promise is results in 90 days or your money back. Follow your routine as directed, complete your baseline and 12 consecutive weekly scans, and request a review between days 90 and 105. If your completed programme shows no measurable improvement, we refund the product price, subject to the conditions below. We stay with you for the full 90 days: your ritual is built around the products you own, weekly scans track hydration, firmness, evenness and texture, and your day-90 review compares progress with your baseline. For retail purchases, the guarantee provides a reworked routine and a further 90 days of coaching at no cost, not a cash refund.
Bought in a store?
Scan the QR code on each RE:ZEN product you bought, add them all to your kit, and upload a photo of your receipt. That activates the same programme retail customers get here — the coaching, the scans and the day-90 review. Because the sale was made by the store, a cash refund is not part of it; ask the store about their own returns policy.
Bought on this site?
Your programme opens automatically when you order, with the products from that order already on it. Products bought here are also covered by our 30-day returns policy and, where the programme record is complete, by a refund of the product price.
How to qualify — weekly scans are required
The guarantee is built on evidence, so we need to be able to see your progress: • Complete an AI skin scan on this site before you begin, while signed in to your RE:ZEN profile. This is your baseline. • Then scan your face once every week for the full 90 days — 12 consecutive weekly scans — without missing a single week. • Each scan must be taken while signed in to the same profile, with your face clearly visible in good light. • Continue using the products as directed throughout, morning and evening as stated on each product page. If a week is skipped, the weekly record is broken and the guarantee no longer applies to that routine. You can restart a new 90-day guarantee period with a fresh baseline scan at any time.
Your day-90 review
Between day 90 and day 105, email Team@rezenlab.com from the address on your profile with the subject "90-day review". We read your scan record, confirm the 12 unbroken weekly scans, and send you a written assessment — plus a reworked routine and a further 90 days of coaching if the readings have not moved. Refunds, where they apply, are limited to products bought on this site and are issued within 10 business days.
What is not covered
Cash refunds on products bought in stores or from third-party resellers, shipping charges on returned goods, programmes older than 105 days, routines used alongside prescription treatments that alter the skin (for example oral isotretinoin or in-clinic resurfacing), and reviews where the weekly scan record is incomplete.
A note on what "results" means
Results are assessed cosmetically — visible hydration, firmness, evenness of tone and texture as read by your weekly scans and your own photographs. No skincare product treats a medical condition, and nothing here replaces the advice of a dermatologist.
Other policies